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USA Designated Market Areas (DMA's)
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Online Account Cancellation
Cancelling your account will immediately suspend your access to GeoSurf. You will not incur any further charges.

As we are constantly interesting in improving our product and service to our customers, please detail the reason for cancelling your GeoSurf™ account:
Enter more details: *
Account Deactivation
Your GeoSurf™ account has been deactivated. You will not be billed any longer for the service.

Please feel free to contact us for any question at support@biscience.com.

Thank you for using GeoSurf™.
GeoSurf Team.
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How it works
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FAQ

We are committed to providing fast and reliable support for our users. Here you can find general information about GeoSurf™. If your question is not answered below, please fill in the contact us form on the side of the page and one of our representatives will be in touch.

General Questions
What is GeoSurf™? GeoSurf™ by BIScience is a straight-forward service that enables users to access premium proxy servers in 120+ global locations to surf and view geo-targeted local content from other areas. It also emulates many mobile devices. The service is available as a browser toolbar, VPN client, Direct Connect API, and smart phone connection.
Which browsers will GeoSurf™ work best with? We recommend using GeoSurf™ Toolbar on Chrome, Internet Explorer, Firefox, or Firefox for Mac. If you are looking for a solution to use GeoSurf™ on other browsers or Desktop applications, we offer to use GeoSurf™ VPN.
Can I use GeoSurf™ to work with other applications like messaging apps? Yes. GeoSurf™ VPN, which changes the IP for the entire computer, will affect any applications that access the internet.
Which locations are available in GeoSurf™? There are GeoSurf™ gateways in 89 Countries and 30 US Designated Market Areas, and we are constantly adding more!
Included Countries:
Argentina, Australia, Australia (Adelaide), Australia (Brisbane), Australia (Melbourne), Australia (Perth), Australia (Sydney), Austria, Bahrain, Belarus, Belgium, Brazil, Bulgaria, Canada (Calgary), Canada (Montreal), Canada (Toronto), Canada (Vancouver), Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Germany (Schleswig-Holstein), Greece, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, India (Punjab), Indonesia, Ireland, Israel, Italy, Japan, Jordan, Korea Republic, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Morocco, Netherlands, New Zealand, Nicaragua, Norway, Panama, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United Kingdom (Leeds), United Kingdom (London), United States, Uruguay, Uzbekistan, Venezuela, and Vietnam.
Included US Metro Areas:
Atlanta (GA), Austin (TX), Boston (MA), Charlotte (NC), Chicago (IL), Columbus (OH), Dallas (TX), Denver (CO), Houston (TX), Kansas City (MO), Las Vegas (NV), Los Angeles (CA), Mclean (VA), Miami (FL), Minneapolis (MN), New Orleans (LA), New York (NY), Newark (DE), Philadelphia (PA), Phoenix (AZ), Portland (OR), Raleigh (NC), Rutherford (NJ), Sacramento (CA), San Diego (CA), San Francisco (CA), Seattle (WA), St Louis (MO), Tampa (FL), and Washington DC.
How secure and private is GeoSurf? Our network boosts the highest levels of reliability, availability, and security. Because we own all of the servers on our network and host them in Tier 1 backbone data centers around the world, all of our users experience a totally secure browsing experience. We sign legally binding agreements with our customers to ensure their privacy.
Who are the makers of GeoSurf? GeoSurf is created by BIScience, a company that offers business intelligence solutions for online advertising activities. Our management team has roots in the online media business with experience and knowledge of what our customers need. We are legitimate and grounded - not a fly by night operation. Our corporate offices are in the heart of Tel Aviv and our staff is always available by phone, email, online chat, LinkedIn, Facebook, Twitter.
Getting Started
How can I try GeoSurf™? All packages come with trial period. Just sign up for the package that is right for you and start trying the product immediately.
I signed up, now how do I download GeoSurf™? To download and install the latest version of the toolbar, simply login to your account and download the toolbar from link on the left side.
I downloaded and installed; now how do I activate GeoSurf™? Simply click the settings button and select the User Login tab. Then, enter your credentials as provided during the registration process.
Billing & Accounts
Do I need to enter a credit card number for the free trial? It is your choice. If you do not want to enter your credit card number, you can contact us for a free trial account without a credit card.
If you need immediate access, your credit card will used to verify your identity. You may cancel your trial at any time.
If you do not cancel within your trial period, to ensure uninterrupted service, we will automatically activate your account using your card. You can upgrade, downgrade, or cancel at any time.
Can I upgrade or downgrade my account? Sure! At any time. You can contact us and let us know what your needs are and we will transfer your account to the right package, or customize a package for your needs.
How can I reset my GeoSurf password?
  1. Go to http://www.geosurf.com
  2. Click login at the top right
  3. Click "Forgot Password?"
  4. Enter your email address
  5. A new password will be emailed to you.
Can I cancel at any time? Yes! Login to your account by clicking Login at the top right of the website. There, you will see a link to cancel your account. As soon as you cancel, any future billing will be terminated.
How Can I Get Pricing Information for VPN, Smartphone Solution, PS3 Proxy, or API? These advanced features are available through our enterprise department. Simply contact us and let us know what you are interested in and a representative will be in touch with you to set up a plan with all the options you want (and none of the ones you don't!). For these solutions, pricing is competitive and customized for your needs.
How can I add locations, users, or usage to my enterprise toolbar, VPN, mobile, or API account? When you set up your account, your were assigned an Account Manager, who can handle all of these issues personally for you. Please contact your Account Manager with your specific request. If you are unsure who your Account Manager is, please contact us and we will take care of it for you..
Technical Questions
How Do I Download the Toolbar? Once you sign up for your desired plan, click Login at the top right of our website. Use your credentials to access the Member's Section. In there, you will see a download link to the latest version of the toolbar.
I downloaded and installed the toolbar, but I do not see it. The toolbar should appear in your browser upon installation. If you do not see it, please:
  1. Clear browser cache
  2. Reopen the browser
  3. Make sure the toolbar item is set to "enabled" in your browser add-on list.
I downloaded and installed the toolbar, but I cannot find the Login button GeoSurf v 2.x:
The login button should appear on the toolbar. If you do not see it, please:
  1. Clear browser cache
  2. Reopen the browser

GeoSurf v 3.x:
The login button is in the settings area. Click the settings button (that looks like a gear) and log in with your credentials and click the Login button
How Do I Connect to my Proxy Locations? Once you install the toolbar and select your locations, it is easy! Simply log in to the toolbar and select the desired proxy from the "select location" pulldown menu. Once you are done using the selected proxy, either click the toolbar's power button to turn it off or select a different location.
How Can I Find the IP Addresses of My Selected Proxy Locations? Simply activate the desired proxy location on your toolbar and browse to a site like whatismyip.com. Enterprise accounts requiring a full list of the IP addresses of all locations can contact their Account Manager.
Is GeoSurf an Anonymous Proxy? How Does it Work? Absolutely! GeoSurf is completely anonymous and completely transparent. Our gateway servers are physically located in the locations they represent and when you connect to your desired websites through our servers, you experience the sites, content, and advertising just like a local user does. We do not manipulate anything. We do not send "forwarded" headers. We solemnly protect your actual location, browsing history, and all other data.
How Do I Change the Locations I Have Access to? When you select your GeoSurf plan, make sure to select the total number of locations you would like to access. Then, the first time you log in, you will be prompted to select that number of locations (for example, if you select the Gold plan with 5 locations, you can specify them to be the Germany Proxy, China Proxy, New York Proxy, Australia Proxy, and Brazil Proxy). Your toolbar will include all of the selected locations and you can swap between them instantly any time. Online accounts (Silver, Gold, Platinum, and Diamond) are allowed to change their selected locations once per month. However, doing so involves contacting customer service and may take up to 72 hours. It is best to select the total required number of locations up front.
How Is Usage Calculated? Each GeoSurf package includes a specified amount of usage. When you load a simple SERP page through a proxy gateway, it subtracts approximately 250KB from your included usage. If you download a 7 MB file, 7 MB will be deducted from your usage balance. If you watch streaming video or play online games, the actual usage is deducted. To avoid costly overage charges, if you reach your limit, your account will be paused and you will be contacted by an Account Manager with options to upgrade or wait until the next month.
Is GeoSurf a SOCKS Proxy? We do not currently support SOCKS proxy, but we may be able to help! If you are interested in such proxy protocol, please contact us today.
Does GeoSurf Work with Facebook? Yes. Since Facebook displays geotargeted ads using two techniques (user-defined profile information and IP address), we have a document that recommends the best practice for working with GeoSurf for Facebook. It is simple and easy to follow and can be found once logged into the member's section at http://www.geosurf.com/account/facebook
Which Mobile Carrier Network is Emulated on the Mobile Emulator? The Mobile Emulator is generic and does not emulate a specific network. It can be used in combination with a proxy location to view ads and content targeted to mobile users in different locations.
How do I uninstall the toolbar? In Firefox:
  1. From the Tools menu, select Add-ons
  2. Select Extensions
  3. Locate the GeoSurf Toolbar in the list and click Remove

In Internet Explorer:
  1. Open "Control Panel" and choose "Uninstall a program" (for XP/Vista users choose "add/remove programs")
  2. Locate the GeoSurf toolbar item and click "uninstall"

In Chrome:
  1. From the Tools menu, select Settings
  2. Select Extensions
  3. Locate the GeoSurf Toolbar in the list and click Remove