Frequently Asked Questions

We are committed to providing fast and reliable support for our users. Here you can find general information about GeoSurf™. If your question is not answered below, please fill in the contact us form and one of our representatives will be in touch.

General Questions

What is GeoSurf™?

GeoSurf™ by BIScience is a straight-forward service that enables users to access premium proxy servers in 120+ global locations to surf and view geo-targeted local content from other areas. It also emulates many mobile devices. The service is available as a browser toolbar, VPN client, Direct Connect API, and smart phone connection.

Which browsers will GeoSurf™ work best with?

We recommend using GeoSurf™ Toolbar on Chrome, Internet Explorer, Firefox, or Firefox for Mac. If you are looking for a solution to use GeoSurf™ on other browsers or Desktop applications, we offer to use GeoSurf™ VPN.

Can I use GeoSurf™ to work with other applications like messaging apps?

Yes. GeoSurf™ VPN, which changes the IP for the entire computer, will affect any applications that access the internet.

Which locations are available in GeoSurf™?

There are GeoSurf™ gateways in over 120 Countries and 30 US Designated Market Areas, and we are constantly adding more!

How secure and private is GeoSurf?

Our network boasts the highest levels of reliability, availability, and security. Because we own all of the servers on our network and host them in Tier 1 backbone data centers around the world, all of our users experience a totally secure browsing experience. We sign legally binding agreements with our customers to ensure their privacy.

Who are the makers of GeoSurf?

GeoSurf is created by BIScience, a company that offers business intelligence solutions for online advertising activities. Our management team has roots in the online media business with experience and knowledge of what our customers need. We are legitimate and grounded – not a fly by night operation. Our corporate offices are in the heart of Tel Aviv and our staff is always available by phone, email, online chat, LinkedIn, Facebook, Twitter.

Getting Started

I signed up, now how do I download GeoSurf™?

To download and install the latest version of the toolbar, simply login to your account and download the toolbar from link on the left side.

I downloaded and installed; now how do I activate GeoSurf™?

Simply click the settings button and select the User Login tab. Then, enter your credentials as provided during the registration process.

Billing & Accounts

Can I upgrade or downgrade my account?

Sure! At any time. You can contact us and let us know what your needs are and we will transfer your account to the right package, or customize a package for your needs.

How can I reset my GeoSurf password?

  1. Go to
  2. Click login at the top right
  3. Click “Forgot Password?”
  4. Enter your email address
  5. A new password will be emailed to you.

Can I cancel at any time?

Yes! Login to your account by clicking Login at the top right of the website. There, you will see a link to cancel your account. As soon as you cancel, any future billing will be terminated.

How Can I Get Pricing Information for VPN, Smartphone Solution, PS3 Proxy, or API?

These advanced features are available through our enterprise department. Simply contact us and let us know what you are interested in and a representative will be in touch with you to set up a plan with all the options you want (and none of the ones you don’t!). For these solutions, pricing is competitive and customized for your needs.

How can I add locations, users, or usage to my enterprise toolbar, VPN, mobile, or API account?

When you set up your account, your were assigned an Account Manager, who can handle all of these issues personally for you. Please contact your Account Manager with your specific request. If you are unsure who your Account Manager is, please contact us and we will take care of it for you..

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