Frequently Asked Questions
We are committed to providing fast and reliable support for our users. Here you can find general information about GeoSurf™. If your question is not answered below, please fill in the contact us form and one of our representatives will be in touch.
What is GeoSurf™?
GeoSurf™ is a straight-forward a premium proxy service which enables users to send requests via 3 networks:
- GeoSurf™ Residential IPs proxy network with more than 2 Million Residential IPs in every country and every city in the world.
- GeoSurf™ Premium Static proxy network with servers in 120+ global locations and 30+ DMA’s.
- GeoSurf™ Static proxy network with more than 10K static IPs in 20+ global locations
GeoSurf™ products enable users to surf and view geo-targeted local content from other areas. It also emulates many mobile devices. The service is available as a browser toolbar, VPN client, Direct Connect API, Residential IPs API, and smart phone connection.
Which browsers will GeoSurf™ work best with?
We recommend using GeoSurf™ Toolbar on Chrome, Internet Explorer, Firefox, or Firefox for Mac. If you are looking for a solution to use GeoSurf™ on other browsers or Desktop applications, we offer to use GeoSurf™ VPN.
Can I use GeoSurf™ to work with other applications like messaging apps?
Yes. GeoSurf™ VPN, which changes the IP for the entire computer, will affect any applications that access the internet.
Which locations are available in GeoSurf™?
There are GeoSurf™ Static gateways in over 120 Countries and 30 US Designated Market Areas, and GeoSurf™ Residential IPs in 192 countries and hundreds of cities around the world. We are constantly adding more IPs and locations to our network!
Click here to see how to get a list of available residential IPs in real time.
How secure and private is GeoSurf?
Our network boasts the highest levels of reliability, availability, and security. Because we own all of the servers on our network and host them in Tier 1 backbone data centers around the world, all of our users experience a totally secure browsing experience. We sign legally binding agreements with our customers to ensure their privacy.
Who are the makers of GeoSurf?
GeoSurf is created by BIScience, a company that offers business intelligence solutions for online advertising activities. Our management team has roots in the online media business with experience and knowledge of what our customers need. We are legitimate and grounded – not a fly by night operation. Our corporate offices are in the heart of Tel Aviv and our staff is always available by phone, email, online chat, LinkedIn, Facebook, Twitter.
Can I emulate different mobile devices through your Toolbar?
Yes! Our mobile emulator gives you the option to surf the web as if you are using a mobile device.
Using our Mobile emulator will enable you to validate, verify, and test web deployments on over 80 mobile devices and browser emulators with a click of a button using the GeoSurf Toolbar.
What are Sticky IPs?
Sticky IPs are a way to maintain session persistence time with a predefined time.
Our Sticky IP Residential IPs gateways support sticky IP session persistence allowing you to use the same IP for up to 10 minutes.
I signed up, now how do I use GeoSurf™?
If you signed up to GeoSurf™ static IPs, there 4 ways to use it:
- GeoSurf™ Toolbar: To download and install the latest version of the toolbar, simply log in to your account and download the toolbar from the link on the left side.
- GeoSurf™ Desktop VPN: To download and install the latest version, log in to your account and download it.
- GeoSurf™ Android VPN: Click here to download it from Google Play store.
- GeoSurf™ Direct connect API: Log in to your account and download the API documentation from your dashboard.
If you signed up to GeoSurf™ Residential, there are 3 ways to use it:
- Send your requests through our API, click here for API examples page.
- Configure your browser to use GeoSurf™ Residential IPs, click here to learn more.
- Configure GeoSurf™ Residential IPs with 3rd party software, contact us for additional information
Click here check out GeoSurf Residential IPs integration guide.
I downloaded and installed the toolbar; now how do I activate GeoSurf™?
Simply click the settings button and select the User Login tab. Then, enter your credentials as provided during the registration process.
Does your toolbar support Residential IPs?
Not yet, we will add Residential IPs to our dashboard soon! contact us for additional information.
Billing & Accounts
Can I upgrade or downgrade my account?
Sure! At any time. You can contact us and let us know what your needs are and we will transfer your account to the right package, or customize a package for your needs.
How can I reset my GeoSurf password?
- Go to http://www.geosurf.com
- Click login at the top right
- Click “Forgot Password?”
- Enter your email address
- A new password will be emailed to you.
Can I cancel at any time?
Yes! Login to your account by clicking Login at the top right of the website. There, you will see a link to cancel your account. As soon as you cancel, any future billing will be terminated.
How Can I Get Pricing Information for VPN, Smartphone Solution, PS3 Proxy, or API?
These advanced features are available through our enterprise department. Simply contact us and let us know what you are interested in and a representative will be in touch with you to set up a plan with all the options you want (and none of the ones you don’t!). For these solutions, pricing is competitive and customized for your needs.
How can I add locations, users, or usage to my enterprise toolbar, VPN, mobile, or API account?
When you set up your account, your were assigned an Account Manager, who can handle all of these issues personally for you. Please contact your Account Manager with your specific request. If you are unsure who your Account Manager is, please contact us and we will take care of it for you..
How is bandwidth calculated?
The bandwidth calculated is the sum of the data going through our gateways (upload + download). This applies for both Geosurf Static andResidential IPs solutions.
For the purpose of our service bandwidth calculation, 1 GB equals 1000 MB.
Geosurf Residential – Overview
How can I set up Geosurf residential account?
Click here to set up and choose your Geosurf residential plan.
Can I use Geosurf Residential on more than one device?
Yes, you can use the Geosurf Residential API on any machine you own and any IP associated with your account.
For Geosurf Residential API usage, we charge only based on traffic usage.
Can I select the ISP of the IP?
Soon , selecting the IP’s ISP is a premium feature for enterprise customers, contact your customer success representative for additional information.
Check out GeoSurf Residential IPs Integration Guide.
Can I select an IP per city?
Soon, selecting the IP’s city is a premium feature for enterprise customers, contact your customer success representative for additional information.
Check out GeoSurf Residential IPs Integration Guide.
Can I check how many IPs are available per Geo-location?
Yes, it’s easily accessible through an API, simply follow the steps below:
- Go to residential IPs dashboard – https://client.geosurf.io/#!/dashboard
- Login with your credentials
- Open developers console and reload the page
- Go to https://api.client.geosurf.io/account/details/gateways to get list of countries with over 50 IPs
Do you have sticky IPs?
Do you support HTTP/HTTPS protocol?
Yes, HTTP & HTTPS protocols are supported.
How often are the residential IPs checked for being up?
All of the residential IPs are being checked every 5 minutes, this means that the chance of bend sent to a disconnected IP is close to 0%.
I signed up to Geosurf residential plan but didn’t get an email from Geosurf, what should I do?
Please send an email to firstname.lastname@example.org and we’ll get back to you ASAP.
How often are the traffic logs stats updated?
The traffic logs are being updated every 20 minutes.
Geosurf Residential – Getting started
Can I check my account’s bandwidth usage in real time?
Yes, your account’s bandwidth usage & balance is calculated in real time and available on your dashboard.
Do you support authentication by IP?
Yes, IP address of every device / Machine which uses Geosurf should be authorized.
The IP can be easily managed from our dashboard, click here to login to your dashboard.
Can I use Geosurf with GSA Search Engine Ranker?
Yes, click here for detailed instructions for GSA search engine ranker integration.
Can I use Geosurf Residential IP proxy with Foxy proxy?
Yes, click here for detailed instructions for Foxy Proxy integration.
Are the requests sent through the Geosurf Residential IPs network being compressed
No, the requests will be sent as you specified it. If you wish to send a compressed request please specify it within your request.
What happens if a target website blocks the IP?
This shouldn’t happen if you are using the service correctly, in a rare occasion it does, just request a new IP.
I’ve white-listed my IP, how long should I wait before its enabled?
Your account’s authorized IPs list is updated every 10 minutes.
Can I make a request with Geosurf Residential IPs proxy network through a random country?
Yes, you can make a request through a random country, click here for an API example.
Click here for a detailed Node.js CURL proxy example with a Random country selection.
What is a "WebRTC leaks"?
WebRTC implement STUN (Session Traversal Utilities for Nat), a protocol that allows to discover the public IP address. To disable it:
Mozilla Firefox: Type “about:config” in the address bar. Scroll down to “media.peerconnection.enabled”, double click to set it to false.
Google Chrome: Install Google official extension WebRTC Network Limiter.
Opera: Type “about:config” in the address bar or go to “Settings”. Select “Show advanced settings” and click on “Privacy & security”. At “WebRTC” mark select “Disable non-proxied UDP”.